Training Details:
Date: 25 & 26 November 2025 (2 Days)
Mode: Online (Google Meet)
Price: RM 999 (Normal Price), RM 949 (Group 3 & more), RM 899 (Member Price)
Course Introduction
Performance management is more than just annual appraisals—it’s about creating a continuous cycle of setting clear expectations, tracking progress, providing feedback, and developing people. This program equips managers and leaders with the tools to align individual performance with organizational goals, foster accountability, and drive measurable results through effective performance conversations and coaching.
Learning Objectives
By the end of this program, participants will be able to:
- Understand the purpose and impact of effective performance management on organizational success.
- Set clear, measurable, and achievable performance goals aligned with business objectives.
- Apply techniques for monitoring performance and providing timely, constructive feedback.
- Conduct effective performance conversations that engage, motivate, and develop employees.
- Address performance gaps with fairness, clarity, and accountability.
- Create an action plan to sustain a high-performance culture in their teams.
Key Topics
The Role of Performance Management
- Shifting from evaluation to development
- Aligning individual and organizational goals
Setting SMART Goals & Clear Expectations
- Defining performance standards
- Linking goals to results and accountability
Monitoring & Tracking Performance
- Tools for tracking progress
- Ongoing check-ins vs. annual reviews
Giving & Receiving Feedback
- Constructive vs. destructive feedback
- Building a feedback culture
Conducting Performance Conversations
- Coaching for improvement and growth
- Handling resistance and difficult discussions
Addressing Performance Issues Fairly
- Identifying root causes of poor performance
- Creating performance improvement plans (PIP)
Driving a High-Performance Culture
- Recognition and motivation strategies
- Manager’s role as performance coach