Training Details:
Training Month: September 2025 (1 Day)
Mode: Physical Training
Price: RM 5,000 (Normal Price), RM 4,000 (Member Price)
Course Introduction
Communication is the foundation of every successful workplace. Whether it is giving clear instructions, collaborating with colleagues, handling conflicts, or engaging with clients, effective communication skills are essential to productivity and teamwork. Miscommunication can lead to errors, delays, and strained relationships. This program provides participants with the tools and techniques to communicate more clearly, confidently, and professionally, both verbally and non-verbally, to build stronger workplace connections.
Learning Objectives
By the end of this program, participants will be able to:
- Understand the key elements of effective workplace communication.
- Identify and overcome common barriers to communication.
- Apply active listening skills to improve collaboration.
- Communicate messages clearly and professionally in different workplace contexts.
- Use non-verbal communication effectively to reinforce messages.
- Manage difficult conversations and resolve conflicts constructively.
- Build stronger relationships through empathy and assertiveness.
Key Topics
Foundations of Communication
- The communication process (sender, message, receiver, feedback)
- Importance of clarity, tone, and professionalism
Barriers to Effective Communication
- Common workplace communication challenges
- Strategies to overcome barriers
Active Listening Skills
- Listening vs. hearing
- Techniques to become an active listener
Verbal & Non-Verbal Communication
- Choosing the right words and tone
- The role of body language, gestures, and eye contact
Written Communication
- Writing clear and professional emails, reports, and messages
- Avoiding common mistakes in workplace writing
Communicating in Teams
- Enhancing collaboration and teamwork through communication
- Giving and receiving constructive feedback
Handling Difficult Conversations
- Assertive vs. aggressive communication
- Conflict management strategies
Practical Application
- Role-plays and workplace scenarios
- Developing a personal communication improvement plan