Training Details:
Date: 21 October 2025 (1 Day)
Mode: Online (Google Meet)
Price: RM 699 (Normal Price), RM 649 (Group 3 & more), RM 599 (Member Price)
Course Introduction
In today’s fast-paced workplace, communication often becomes transactional—focused on tasks and outcomes rather than people. Human-centered communication emphasizes empathy, active listening, and genuine connection, ensuring that conversations build trust, strengthen relationships, and create a collaborative environment. This program equips participants with the skills to communicate with clarity and compassion, fostering stronger engagement and more positive workplace interactions.
Learning Objectives
By the end of this program, participants will be able to:
- Understand the principles of human-centered communication.
- Develop empathy and active listening skills to strengthen workplace relationships.
- Communicate with clarity, respect, and professionalism in diverse situations.
- Recognize and manage emotional cues during conversations.
- Apply human-centered approaches in feedback, collaboration, and conflict resolution.
- Build trust and rapport through authentic communication.
Key Topics
Foundations of Human-Centered Communication
- What it means to be human-centered
- Shifting from transactional to relational communication
The Role of Empathy in Communication
- Understanding others’ perspectives
- Showing care and respect in conversations
Active Listening Skills
- Listening vs. hearing
- Techniques for empathetic listening
- Asking the right questions to understand deeply
Verbal & Non-Verbal Communication
- Using positive language and tone
- Body language, eye contact, and gestures that build connection
Emotional Intelligence in Communication
- Identifying and managing emotions (self & others)
- Responding constructively in emotional situations
Human-Centered Feedback & Collaboration
- Delivering feedback with empathy and clarity
- Encouraging openness and psychological safety in teams
Managing Difficult Conversations
- Staying calm and respectful under pressure
- Conflict resolution using a human-centered approach